Return and Refund Policy

At CAVIII.COM, customer satisfaction is our top priority. We stand by the quality of our products, and we strive to make your shopping experience smooth and enjoyable. However, we understand that there may be situations where a return or refund is necessary. Our return and refund policy is designed to be transparent and straightforward, ensuring that you can shop with confidence.

Eligibility for Return and Refund

– Our return and refund policy applies to all purchases made directly through our official website or authorized retailers.
– You may request a return or refund within 7 days from the date of receiving your order.
– To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
– Products that have been opened, used, or altered in any way will not be eligible for a refund.

How to Initiate a Return or Refund

If you wish to return your product or request a refund, follow these simple steps:
1. Contact Customer Support: Reach out to our customer support team within 7 days of receiving your order. You can contact us via:
– Email: cu*******@ca****.com
– Phone: +92 321 1616305
2. Provide Order Details: Please have your order number and reason for return ready when you contact us.
3. Follow Return Instructions: Our support team will guide you through the return process, including how to ship the product back to us.

Return Shipping:

– Customers are responsible for return shipping costs, except in cases where the product is defective or an error was made on our part.
– We recommend using a reliable shipping service with tracking to ensure the product is safely returned to us.

Refund Process:

Once we receive the returned product and confirm that it meets the eligibility criteria, we will initiate the refund process:
– Refund Method: The refund will be processed through the original payment method used during purchase.
– Processing Time: Refunds are typically processed within 7 business days of receiving the returned product. However, please allow additional time for the refund to reflect in your account, as it may vary depending on your bank or payment provider.

Non-Refundable Items:

– Any product that does not meet the return conditions outlined above will not be eligible for a refund.
– Shipping charges from the original order are non-refundable.

Exchanges:

We currently do not offer exchanges. If you would like to try a different product or variant, we recommend placing a new order.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including any shipping costs incurred.

Thank you for shopping with CAVIII.COM. We appreciate your business and are here to ensure you have a seamless and worry-free shopping experience.